Meet Our Team


Shauna Allen


Jacksonville native Shauna Allen is a Customer Care Representative at Waterscapes. In this role, she handles all customers questions, needs and concerns, and in June she celebrates one year with the company.

In an age where customer service seems to have become a lost art, Shauna’s favorite part of the job is making customers happy by doing the right thing. This really makes her day.

If she had to pick a favorite Neal model pool design, Shauna says it’s the one they designed for Captiva in Canoe Creek. And if she had to name a must-have when designing your own pool, it’s the sun shelf – especially when you’re living in Florida. “I love being able to relax and catch rays on a weekend afternoon,” she says.

In her spare time, Shauna loves relaxing at home in the Neal community where she lives. She spends lots of time with her beautiful granddaughter and watches her son play football and baseball for Lakewood Ranch High School, which he loves. This year, she and her husband celebrate an amazing milestone – 25 years of marriage. They’re the proud parents of three great children and one granddaughter, and they’ve happily lived in their Neal homes for the past five years.